I'm assuming that the prompted in response to the accident that happened on May 18th. Which appears to be the result of an overloaded elevator. http://newyork.cbslocal.com/2011/05/18/passengers-injured-when-elevator-drops-three-floors-in-chelsea/
My hopes are that 20/20 does a better job than most media outlets have done in the past of covering a story like this. It can get frustrating when bits and pieces are taken out of a long interview only to serve the angle that the media is pushing.